At Easytech Phone Solutions, we aim to get your order to you as quickly and safely as possible. This Shipping Policy outlines how and when you can expect to receive your purchases from https://easytechstore.com.au.

1. Shipping Locations

We currently ship to:

• All states and territories within Australia.
• Selected international destinations (contact us for availability).

2. Processing Time

Orders are typically processed and dispatched within 1–2 business days from the time of purchase.
Processing times may be longer during sales, peak periods, or public holidays. You will be notified of any delays.

3. Shipping Methods & Delivery Timeframes

We offer the following shipping options:

🚚 Standard Shipping (Australia-Wide)

• Estimated Delivery: 3–7 business days
• Carrier: Australia Post or equivalent
• Tracking provided

✈️ Express Shipping (Australia-Wide)

• Estimated Delivery: 1–3 business days
• Carrier: Australia Post Express or equivalent
• Tracking provided

Please note: Delivery times are estimates and may vary based on your location and external factors outside our control (e.g., courier delays, weather events).

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free standard shipping on eligible orders over a certain amount — please check our website banners or promotions for current offers.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your parcel via the courier’s website or our order tracking page.

6. Delivery Issues

If your parcel is delayed, missing, or arrives damaged:

• Delayed/Missing: Contact us at [Insert Contact Email] with your order number and tracking details.
• Damaged Items: Please email us within 48 hours of delivery with clear photos of the damage and your order number.

We’ll work with you to resolve any issues as quickly as possible.

7. Authority to Leave (ATL)

By default, parcels will require a signature on delivery. You may request Authority to Leave during checkout, but please note that Easytech is not responsible for lost or stolen items when ATL is selected.

8. International Shipping

We offer international shipping to selected countries. Shipping rates and delivery times vary based on destination and will be calculated at checkout. All international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

9. Click & Collect (If Available)

We may offer a Click & Collect service from selected Easytech store locations. If available, this option will be shown during checkout. Please bring your order confirmation and photo ID when collecting.

10. Contact Us

If you have any questions about your delivery, feel free to reach out to our customer support team:

Easytech Phone Solutions Pty Ltd
Email: [email protected]